9/4/2014 Outage Postmortem

There was a brief outage today in the Exigent private cloud affecting some clients. The outage started at approximately 10:50am and ended at 11:06am, at which point systems began coming back online. Services that failed to start automatically were worked on and repaired. No Exigent labor that was expended on issues relating to this outage will be billed.

The cause was a hard lock of the primary storage system's controlling server. We've noted some oddities with this unit and, in the interest of not risking another outage, we've ordered entirely new hardware. Installation will take place during a future Monday maintenance period.

We understand outages are disruptive to your business and feel your pain: out systems run on the same infrastructure that experienced this unplanned downtime today. :(