OUR PROCESS
A methodical approach that starts with a holistic assessment of your existing infrastructure and tailors solutions according to specific pain points and organizational goals.
Discovery
Planning
Findings & Remediation
Execution
Completion
Our Values
Customer Obsession
We pride ourselves on a white-glove service that delivers superior value to clients from beginning to end. Accountability is our watchword. All client calls get answered by a live professional and, with an average response time to emails of less than five minutes, help is never far away.
Flexibility
We take clients as they are, approaching every engagement on a case-by-case basis. We don’t ascribe to a cookie cutter or one-size fits all approach. We are technology agnostic and can slot in seamlessly around your existing processes. For every client we work with, we spend the time to ensure we truly understand their business needs, getting in the weeds to identify the root causes of problems, and building bespoke solutions to remedy them.
Pragmatism
We see IT for what it is: a service function to help you get things done. That’s why we structure all engagements with KPIs intimately linked to the client’s business objectives. We’re also brutally honest: if a solution isn’t working, we’re brave enough to scrap it, and we won’t recommend overhauls of your infrastructure where simply minor adjustments will do.
Our Background
We started in 2005, building a name for ourselves as a trusted outsourced IT agency to small businesses in California. We’ve come a long way since then, expanding the team and diversifying our client base across sectors and geographies. Our team has experience spanning two decades, both as practitioners and thought leaders in the field. We’re the first to admit our nerdy streak, but rest assured, this isn’t the geek squad. Service with a smile is what drives us and, come to think of it, that’s probably what keeps clients coming back.
Dustin Hoffman
President & Senior Engineer | Architect
Dustin has consulted in IT for clients across numerous industries and around the globe for more than 20 years. He founded Exigent with a vision to turn back end IT from just a ‘necessary infrastructure layer’ into a force multiplier for growth. Today, he continues to oversee strategy and operations for all client engagements at Exigent, pushing the team (and himself) to always bring their A-game. Dustin holds a Bachelor of Science degree in Computer Science & Engineering and made headlines in 2012 for security research presented at DEF CON in Las Vegas. He fondly recalls his stint as an expert technical advisor to the hit TV series ‘CSI: Cyber’.
“They have always been happy to go above and beyond for us no matter what our needs are.”
